Refund of Funds Procedure

«Motyga» service. An integral part of the Public Offer.

Edition of 06.06.2026

1. Legal basis

1.1. This Procedure is prepared under RF Law No. 2300-1 of 07.02.1992 “On Protection of Consumer Rights” (the “Law”) and the RF Civil Code.

1.2. Under Art. 32 of the Law, a consumer may withdraw from a services contract at any time, paying the Operator the actually incurred, documented costs of performance.

2. Refund conditions

• unused credits — refunded proportionally to the balance, if not expired and absent abuse;
• a successfully completed generation — non-refundable, except for a technical failure, non-performance or improper performance;
• a subscription — refunded for the unused period, pro rata to the remaining access term;
• an erroneous or double payment, or credits charged without a result — a full refund of the relevant amount.

2.1. Payment-system and provider fees are withheld only to the extent they are actually incurred and documented costs of the Operator.

3. How to request

3.1. The Customer sends a message to support@motyga.com with the subject “Refund”, stating the payment date, amount and the e-mail used for payment, to identify the transaction.

3.2. The request is reviewed within 3 (three) business days. If granted, the refund is initiated no later than 10 (ten) calendar days from receipt, unless a different period is set by law.

4. Method and crediting time

4.1. Refunds are made via the YooKassa payment service to the payment instrument (bank card or SBP account) used for payment. Transfers to other details are not made.

4.2. The crediting period is set by the issuing bank and payment infrastructure and may take up to 30 (thirty) calendar days; this is not the Operator’s liability period.

4.3. Upon a refund, the NPD receipt is corrected or cancelled as provided by the NPD regime.